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Support
We're glad to help. Most questions are answered in the help guide; for anything else, write to us.
Email support@touchdeck.in
We reply within two working days, in English.
Help guide
Setup, pairing, the editor, workflows and profiles.
Troubleshooting
Can't find your Mac, or keys don't work.
Help us help you
Tell us your iPhone or iPad model and iOS version, your Mac's macOS version, and what you expected to happen. In the app, Settings › About › Export diagnostics creates a small file you can attach; it holds no keys, names or deck contents.
Purchases
- Restore: Settings › Plan › Restore purchases, on any iPhone or iPad signed in to the same Apple Account.
- Cancel the free trial or Monthly: Settings › Plan › Manage, or your Apple Account subscriptions. Cancel at least 24 hours before the renewal date.
- Refunds are handled by Apple: reportaproblem.apple.com.
Privacy
Read how TouchDeck handles data in the privacy policy. For privacy requests, write to support@touchdeck.in.